Technology changes quickly. Understanding how people experience it doesn't.
I help design intelligent technologies that are intuitive, trustworthy, and grounded in human needs. My work combines Human-Computer Interaction, UX research, and software development to translate research into practical design solutions.
My work explores how people interact with emerging interaction paradigms and technologies and how designers can create new experiences that are usable, trustworthy, and inclusive. While much of my research has focused on conversational AI, I also focusing on developing practical design frameworks for different emerging user interfaces that help bridge the gap between academic research and industry practice.
About Me
I am an HCI Researcher based in Waterloo, Ontario (Canada). I am passionate about helping people understand, use and trust emerging technologies. My work combines mixed-methods research, software development, and close collaboration with designers to create practical guidance for conversational AI and other intelligent systems.
I currently hold a Post-Doctoral Fellowship in the SPIRL lab at Carleton University, and a Research Associateship at the University of Waterloo, in the Technologies for Aging Gracefully lab. I am a founding member of the ACM Conversational User Interfaces (CUI) Steering Committee since its inception in 2019. I have given talks at industry panels and taught industry courses at international conferences on how to design for Conversational Voice Interfaces, through the work that I've done in my research career.