Designing Accessible Conversational Interfaces for Older Adults: The Case for New Usability Guidelines

Workshop Proceedings

Christine Murad, Cosmin Munteanu
In Proceedings of the CSCW 2018 Workshop on Accessible Voice Interfaces, 2018

Cite

APA Click to copy
Murad, C., & Munteanu, C. (2018). Designing Accessible Conversational Interfaces for Older Adults: The Case for New Usability Guidelines. In Proceedings of the CSCW 2018 Workshop on Accessible Voice Interfaces.

Chicago/Turabian Click to copy
Murad, Christine, and Cosmin Munteanu. Designing Accessible Conversational Interfaces for Older Adults: The Case for New Usability Guidelines. In Proceedings of the CSCW 2018 Workshop on Accessible Voice Interfaces, 2018.

MLA Click to copy
Murad, Christine, and Cosmin Munteanu. “Designing Accessible Conversational Interfaces for Older Adults: The Case for New Usability Guidelines.” In Proceedings of the CSCW 2018 Workshop on Accessible Voice Interfaces, 2018.

BibTeX Click to copy

@manual{christine2018a,
  title = {Designing Accessible Conversational Interfaces for Older Adults: The Case for New Usability Guidelines},
  year = {2018},
  journal = {In Proceedings of the CSCW 2018 Workshop on Accessible Voice Interfaces},
  author = {Murad, Christine and Munteanu, Cosmin}
}

Abstract

Conversational interfaces are becoming more prevalent and are appearing more in the commercial market, such as Siri, Google Home, Amazon Echo, etc. These interfaces have great potential to improve the experience of interacting with technology through using one’s voice. These interfaces can be very useful for older adults in particular, as they can help address digital accessibility barriers such as loss of vision, mobility impairments, and cognitive impairments. However, many usability issues still currently exist in these conversational interfaces, both in learnability and usability. In order to help solve these usability issues, our work explores the development of design guidelines and heuristics that will help improve the design of voice interfaces for older adults, of which currently none exist.