Project Summary

• Exploring the design of conversational voice interfaces, and the development of design guidelines and heuristics to improve conversational voice interaction
• Exploring how GUI heuristics can be used as a baseline to adapt and develop new, VUI-based heuristics that can be adopted by industry designers
• Conducted cognitive walkthroughs, heuristic evaluations, and brainstorming sessions with user interface experts to brainstorm different types of existing VUI issues in Google Home and Amazon Echo, and to brainstorm potential new guidelines
• Lead end-to-end mixed-methods research with UX designers investigating how designers create and evaluate conversational and voice-based AI experiences 
• Conducted large-scale surveys and qualitative studies with UX practitioners to identify workflows, challenges, and unmet needs in conversational AI and voice interface design 

Resulting Publications:

• Christine Murad and Cosmin Munteanu. 2020. Designing Voice Interfaces: Back to the (Curriculum) Basics. In Proceedings of the 2020 CHI Conference on Human Factors in Computing Systems (CHI '20). Association for Computing Machinery, New York, NY, USA, 1–12. https://doi.org/10.1145/3313831.3376522
• Christine Murad, Cosmin Munteanu, Benjamin R. Cowan, and Leigh Clark. 2021. Finding a New Voice: Transitioning Designers from GUI to VUI Design. In Proceedings of the 3rd Conference on Conversational User Interfaces (CUI '21). Association for Computing Machinery, New York, NY, USA, Article 22, 1–12. https://doi.org/10.1145/3469595.3469617
• Christine Murad, Humaira Tasnim, and Cosmin Munteanu. 2022. “Voice-First Interfaces in a GUI-First Design World”: Barriers and Opportunities to Supporting VUI Designers On-the-Job. In Proceedings of the 4th Conference on Conversational User Interfaces (CUI '22). Association for Computing Machinery, New York, NY, USA, Article 17, 1–10. https://doi.org/10.1145/3543829.3543842